Bowers Wilkins Support

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Frequently Asked Questions

• Is there a Bowers and Wilkins global warranty?

  Please contact the Bowers & Wilkins Technical Support Department to confirm product malfunction prior to submitting a request for service. Bowers & Wilkins Global warranty includes parts and labor to be provided by the National Service Center. No service parts are available for sale.

• When to call customer support for Bowers and Wilkins?

  If your order has been shipped but hasn't arrived within the expected time period contact us or call Customer Support at (800) 370 3740 between 8:30 and 5:00 EST Monday to Friday (excluding public U.S. holidays) and quote your order no.

• When to return Bowers and Wilkins audio products?

  Bowers & Wilkins engineers its products to provide consistently great sound. We encourage you to try our products to see why we’re the best in our field for top quality audio. If you purchased from bowerswilkins.com and feel our product is not right for you within 30 days, you may return it for a full refund.

• Where to get a Bowers and Wilkins loudspeaker serviced?

  If the loudspeaker is out of warranty, it is still recommended that the speaker be serviced at the local Bowers & Wilkins dealer in order to avoid possible shipping damage.

• How does the Bowers and Wilkins control app work?

  The Bowers & Wilkins Control App is a simple and helpful way to set up and manage your Wireless Music System, all wirelessly. For new Wireless Music System owners, the app will walk you through all the simple steps to connect to your Wi-Fi network and start streaming music quickly.

• What kind of Bluetooth does Bowers and Wilkins P17 use?

  The P17 Headphones support Bluetooth 5.0 for wireless music listening and phone calls. Additionally, there's aptX Adaptive, which automatically adjusts to prioritize audio quality or low latency, depending on your listening situation. With aptX HD decoding, you're guaranteed high-quality music streaming on all compatible devices.

• What are features of Bowers and Wilkins 700 series?

  Borrowing features from the 800 Series Diamond, the 700 Series introduces groundbreaking studio-quality technologies to raise the bar for home audio performance.

• What kind of drivers do Bowers and Wilkins use?

  For sound, Bowers & Wilkins didn't hold back with varying degrees of success. Both earpieces in the P17 include dual drivers and individual amplifiers that do a great job of balancing higher frequencies and delivering precise vocals. There's also a 9.2mm dynamic driver for clear mids and extended bass.