CALLSWITCH

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Frequently Asked Questions

• What can you do with callswitch Communicator 5?

  CALLSWITCH Communicator Version 5 empowers you to communicate and work better. As part of our Unified Communications CALLSWITCH Solution, CALLSWITCH Communicator 5 is a versatile soft phone that revolutionises communications in modern workplaces. What can CALLSWITCH Communicator do for you? What can you do with CALLSWITCH Communicator?

• How do I install callswitch on my computer?

  1. Open the ’CALLSWITCH Account Details’ email on your computer. Look for the ‘CALLSWITCH Communicator for Desktop’ download button for Windows. 2. Download the Communicator app on to your computer and follow the installation instructions. 3. Once installed, log in by using your email address and the password created for your smartphone app.

• How does callswitch work in a contact centre?

  CALLSWITCH Contact Centre delivers a scalable solution for contact centre environments, offering advanced management features, enhanced agent productivity, and real-time monitoring. CALLSWITCH Lite app enables employees to take their DDI number with them wherever they go and is the ideal companion for SOHO business users who work from anywhere.

• Are there any custom contacts in callswitch app?

  In addition there is no option for custom contacts within CALLSWITCH. This is inconsistent and frustrating. Call switch service fails a lot and there is no way to get the main number redirected (temporary) to a dedicated landline, which means loss of calls = loss of business.

• What do you need to know about callswitch?

  CALLSWITCH is a hosted telephony platform which provides advanced call function capabilities, allowing businesses an affordable and configurable solution. Our platform allows users remote access to their office seamlessly integrated under a single unified telephone system.

• How can I use my own voicemail on my cell phone?

  To do this, you need to call your own phone from another phone line. After Voicemail answers, press and enter your four digit PIN. This will take you to the main menu where you can use Voicemail in the normal way. The remote access call will be charged to the phone bill for the phone you’re calling from. Normal call charges will apply.

• How often do I get a message on my voicemail?

  If Voicemail takes a new message while you’re on the phone, it’ll call you after 10 minutes to let you know you have a message. If you’re still on te phone when Voicemail calls, it’ll try every 10 minutes for two hours. If you haven’tchecked the messages after two hours, you won’t be alerted about the messages.

• What kind of OS does callswitch communicator use?

  CALLSWITCH Communicator allows users to take their communications channels with them wherever they go, however they work, and on whatever device they choose. Windows v5.3.6 MAC OSX v5.3.6 MSI v5.3.6