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Frequently Asked Questions

• When is the provider manual for Cardinal innovations?

  PROVIDER manual Cardinalinnovations.org manual rev. June 9, 2020 PROVIDER Cardinal Innovations Healthcare Provider Manual TABLE OF CONTENTS TABLE OF CONTENTS

• What do you need to know about Cardinal Detecto?

  Cardinal/Detecto’s extensive product line covers a wide range of weighing solutions, including scales and connected peripheral equipment. Click here to read the latest Cardinal/Detecto company news, including press releases, company events, employee highlights, and case studies.

• What are the components of a cardinal scale?

  Cardinal/Detecto’s robotic welding system synchronizes the hundreds of welds needed for each truck scale dec... Cardinal/Detecto load cells are some of the most important components in each scale—translating movements i...

• What do you need to know about Cardinal Health refrigerators?

  For product specifications, service, and certificate requests, please call our Customer Service team. Cardinal Health™ laboratory refrigerators are ideal for the demanding requirements of daily use in research, clinical, and industrial laboratories storing reagents, media, proteins and samples used in the lab.

• How to enroll as a patient with Cardinal innovations?

  Patients may seek enrollment as a new patient with a provider through the Access Call Center, or they may walk in to a provider location seeking services as a new patient. If you are a Cardinal Innovations network provider, here are two ways you can enroll a Cardinal Innovations member as a new patient:

• Are there any out of network agreements with Cardinal innovations?

  We do this through Member-Specific Agreements (MSAs). These were formerly called “client-specific agreements.” Out-of-Network providers that receive MSAs are not considered a part of Cardinal Innovations’ Provider Network and are not offered as a preferred choice to our members.

• When does Cardinal innovations have to use EVV?

  By June 30, 2021, Cardinal Innovations providers will be required to use Electronic Visit Verification (EVV) when delivering specific Personal Care Services (PCS). EVV helps ensure that people who should receive services are receiving them. It uses technology to record:

• Where to find Cardinal innovations in North Carolina?

  If you are currently contracted with Cardinal Innovations and wish to add sites or services, contact your Network Relations assignment: Find your Network Relations Provider Assignment. NC Tracks is the statewide multi-payer Medicaid Management Information System used by the N.C. Department of Health and Human Services (NC DHHS).