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Frequently Asked Questions

• What should be included in a user manual?

  In order to create an effective user manual, you need to have a good idea of what type of content you want to include in it. Compile all the information, knowledge, process, checklists, etc. that need to be included. Make sure you are thorough with every point and have everything you need to write the instructions.

• Do you read instruction manuals to pass time?

  Instruction manuals are not novels. Customers don’t read them for pleasure or to pass time! They read them to get actionable advice on how to navigate your product or to overcome an issue when they encounter one.

• What's the first step in creating an instruction manual?

  The first step in creating an effective manual is to have a clear objective in mind. Answers to questions like “ What’s is the purpose of creating the instruction manual?” and “What activities should be included in the instruction manual?” should be thought of well before you begin writing.