Kaise Sheet Info

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Frequently Asked Questions

• Does Kaiser Permanente require prior authorization for inpatient hospital care?

  Prior authorization requirements vary by health plan. Kaiser Permanente must authorize all inpatient hospital care, regardless of plan type. Members who have out-of-network benefits may use First Choice Health and First Health Network providers. Out-of-network provider office visits do not require prior authorization.

• Can I Change my Kaiser Permanente doctor at anytime?

  All of our available doctors welcome Kaiser Permanente Medicare health plan members and you can change to another available Kaiser Permanente doctor at anytime, for any reason. You can download a provider directory below. Provider directory(PDF) Also available in Chinese [中文本](PDF)

• What kind of health insurance does Kaiser Permanente offer 2021?

  View Kaiser Permanente Medicare health plans, 2021 Kaiser Permanente Senior Advantage (HMO) and Senior Advantage Medicare Medi-Cal (HMO D-SNP) Make the most of your coverage by learning more about your plan. Summary of Benefits Our Summary of Benefits provides an overview of what our plan covers and what you pay.

• How do I file a complaint with Kaiser Permanente?

  Contact Member Services within 60 days of the incident, by phone or in writing. We’ll look into your complaint and respond within 30 days. For more details, refer to chapter 9 in your Evidence of Coverage. You can look at appeals and grievances other plan members have filed with Kaiser Permanente.