Lcg User Service

Listing Results Lcg User Service

Frequently Asked Questions

• How do you build a self-service user experience?

  • Make the self-service user experience effortless. Focus on a small number of key interactions in the user journey where user experience is won or lost. • Prioritize self-service improvement and maintenance. Define measurable goals for self- service and make it a priority for your service teams. • Nudge users to adopt self-service.

• What makes a self-service solution effective?

  Effective self-service solutions provide an intuitive user interface that minimizes both the effort of navigation and the mental effort required to understand jargon-heavy forms. Make self-service easy to find and access

• How do you measure successful self-service?

  • Visually analyze potential self-service use cases based on their business value, value to the service consumer, complexity, and cost. Successful self-service reduces both your service consumers’ pain points and the number of service requests made by phone or email.

• What drives the expected value of a self-service password reset?

  In the next table, you’ll see an example of a completed scorecard for a self-service password reset use case. Note: The factors that drive the expected self-service value, along with the scoring scale, are unique to each organization. These depend on your overall service goals, business processes, and customer pain points.