O'xon User Service

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Frequently Asked Questions

• What is a customer?

  The formal definition “customer” is “one that purchases a commodity or service” ( source ). Generally, a customer purchases a good or service somewhere and then leaves that establishment. This differentiates a customer from a client who seeks professional services from a business on an ongoing basis.

• What is a customer-centric business?

  Most business employees agree with the adage ‘Customers are always right,’ because happy customers buy things and are more likely to come back. A company that has customers as its main focus is known as a customer-centric business.

• Why is there so much confusion about the definition of it’s customers?

  Rather, the confusion indicates that we need to think carefully about that frame of reference and when it does and does not serve us well. I think it is possible to arrive at a pretty workable definition of IT’s customers, but before I offer my take, it might be helpful to consider the things that confuse us in answering the question.

• What is the possessive singular form of customers?

  The possessive singular form of “customers” is very straightforward. We simply add an apostrophe-s to form “customer’s.” Let’s look at a few examples: I am fulfilling this customer’s request. In a case where one customer asks you for or about something, that is now your customer’s request.