Common sense suggests procedure manuals are a good idea in general, but there are also several specific benefits of creating an office procedures manual: If you go on vacation, then anyone can use the manual to get your crucial tasks done. The manual helps your stand-ins do what needs to be done, and it also brings you peace of mind because you ...
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Common sense suggests procedure manuals are a good idea in general, but there are also several specific benefits of creating an office procedures manual: If you go on vacation, then anyone can use the manual to get your crucial tasks done.
An office procedures manual is not a static document and it will need some revitalizing every so often. You’ll need to care for it to keep it in working order. Include organizational charts of departments and positions within your company to make sure manual readers can connect the dots. Organize procedures and tasks according to frequency.
For example, if a procedure involves collaborating with someone at the company, then you could simply use the title of the position instead of the name of the person. When people leave the company, the manual will remain useful.
Ensure that the user manual can lie flat on a work surface when opened. Consider the environment of use and if necessary provide a robust user manual. Consider whether the user needs to hold the user manual and work at the same time.
Ensure that the user manual can lie flat on a work surface when opened. Consider the environment of use and if necessary provide a robust user manual. Consider whether the user needs to hold the user manual and work at the same time. Provide durable covers and pages.
Clearly this is the primary role of the user manual. It is critical that the instructions are easy to read and are understandable by all users. Many user manuals have instructions that are incomplete, incorrect, or simply have no bearing on the actual product. Here are some guidelines to help make instructions easy on the user.
In order to create an effective user manual, you need to have a good idea of what type of content you want to include in it. Compile all the information, knowledge, process, checklists, etc. that need to be included. Make sure you are thorough with every point and have everything you need to write the instructions. Never, ever, rely on your memory!