Petsafe Brand Store Quick Start

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Frequently Asked Questions

• How do I use PetSafe smart dog app?

  Simply download the PetSafe® SMART DOG app (compatible with iOS 8, Android 5 or newer) and use it to send a tone (beep), vibration or 15 levels of static stimulation to your pet’s collar. The trainer connects to your smartphone via Bluetooth and with a 75-yard range, can be used anywhere inside or outside your home.

• What is the PetSafe® smart dog trainer?

  Teach your dog to be the most well-mannered dog in the neighborhood with the PetSafe® SMART DOG Trainer. The innovative technology of this trainer uses your smartphone as the hand-held remote.

• What is the PetSafe Lite rechargeable bark collar?

  The PetSafe Lite Rechargeable Bark Control Collar decreases nuisance barking and whining. This waterproof collar was designed for dogs that might need a milder static stimulation than one of our standard bark collars. This collar utilizes unique bark-sensing technology to only activate when your dog barks.

• How do I contact PetSafe customer care?

  If you have any questions about our products or training your pet, please visit our website at www.petsafe.netor contact our Customer Care Center at 1-800-732-2677. PRODUCT WARRANTY

• How can I prevent my Pet from tripping the feeder?

  • To avoid tripping, always position power cord out of the way of foot traffic. • Do not allow pets to chew on or swallow any parts. If you are concerned about the power cord, purchase a cord conduit (a hard plastic protector) at any hardware store to protect the power cord. • Do not attempt repairs on the pet feeder yourself.

• How do I maintain my pet feeder?

  • Pet feeder should be placed on a level surface. • Before leaving for extended time, always replace batteries with new batteries. • Do NOT place any foreign object in the pet feeder. • Do NOT disassemble the pet feeder other than components as instructed in this operating guide.

• How do I set the feeding schedule for my Pet?

  Feeding Schedule Setup: After pressing RIGHT button in Time Setup, the LCD screen shows the time just set and blinks the word dogprompting for the feeding schedule to be set. The Healthy Pet Simply Feed™has three feeding schedule options: default dog (dog), default cat (cat) or a user option to customize the schedule for your pet (usr).