Raydot Info Sheet

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Frequently Asked Questions

• What is a customer?

  The formal definition “customer” is “one that purchases a commodity or service” ( source ). Generally, a customer purchases a good or service somewhere and then leaves that establishment. This differentiates a customer from a client who seeks professional services from a business on an ongoing basis.

• What are some power words to use in customer service?

  This can be a great word to use with an upset customer, after you’ve let them vent and shown empathy, because you are highlighting to them that you are immediately going to do something to remove the source of frustration. Example of this power word in customer service – “Let’s make a change! As I solution, I suggest…” 7. Understand

• What is the possessive singular form of customers?

  The possessive singular form of “customers” is very straightforward. We simply add an apostrophe-s to form “customer’s.” Let’s look at a few examples: I am fulfilling this customer’s request. In a case where one customer asks you for or about something, that is now your customer’s request.

• Is it correct to say customers or customers?

  If there is more than one customer you need to refer to, then use the plural, “customers.” Finally, decide if you are referring to a shared possession of a group of customers. If you are, then the plural possessive form is what you need.