Raymond Weil Quick Start

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Frequently Asked Questions

• What should I do if my Raymond Weil is running late?

  All Raymond WEIL watches are tested and do not allow an interval that does not range between -5 to +20 seconds per day. If your watch is running significantly early or late, please contact your nearest authorized service center.

• How do I contact Raymond-Weil for spare parts?

  For any spare parts inquiries, please contact our parts department at parts@Raymond-weil.us of call 1+ (212) 355-3350. Please Note: We guarantee parts for our timepieces for up to 20 years of the manufacturing date. If your watch is discontinued parts availability may be limited.

• How do I find the price of my Raymond Weil watch?

  To obtain the price of your Raymond WEIL watch, please contact your nearest authorized dealer. What is a gift with purchase? When you purchase your Raymond WEIL timepiece on Raymond-weil.us a free complimentary gift with purchase is given to each customer when certain conditions apply.

• Does Raymond Weil provide watch winders for automatic watches?

  Raymond WEIL does not provide watch winders. All Raymond WEIL automatic watches can be wound with a rotating watch winder (of the Cyclotest type). It is the most common type of watch winder. It causes the watch to rotate, which allows the oscillating weight to move, thus recharging the mechanism.

• How do I contact Raymond-Weil customer service?

  Existing Repairs: For questions on your repair, you may email customerservice@Raymond-weil.us or call 1+ (212) 355-3450 Tuesday-Thursday 10:00 AM – 4:00 PM (EST) Raymond WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers.

• When do I get a free gift with purchase from Raymond-Weil?

  When you purchase your Raymond WEIL timepiece on Raymond-weil.us a free complimentary gift with purchase is given to each customer when certain conditions apply. Some products may be excluded from promotions requiring the customer to spend a certain amount to qualify. How can I get the Marshall Stockwell Travel Speaker?

• Is there an international guarantee for Raymond Weil watches?

  Raymond WEIL covers all of its watches with an international guarantee backed by a worldwide distributor network of after-sales service centers. For any customer care related information, please select below the Raymond WEIL customer care center for your country and region:

• How do I extend the warranty on my Raymond Weil timepiece?

  If you have recently purchased a Raymond WEIL timepiece from Raymond-weil.us or an authorized retailer and have registered it with The WEIL Club, you are entitled to a 3rd year guarantee extension. Please follow the steps below for registering your timepiece.