Tecan Care Guide

Listing Results Tecan Care Guide

Frequently Asked Questions

• What is Tecan Te-care service?

  All services are provided by our broad network of experienced and certified field service specialists, guaranteeing the high level of service Tecan customers have come to expect. Covering your Tecan instrument with a Te-Care Service Contract helps you reduce instrument downtime and ensures reliability of results.

• What is a TECAN compatible tip?

  Tecan-Compatible disposable automation tips designed to be compatible with Tecan and other robotic liquid handling platforms. Hanging tip format, filtered, conductive. Produced to stringent standards of quality and reproducibility, ensuring reliable liquid handling performance.

• How do I maintain my Tecan instrument?

  Preventive maintenance. Keep your instrument in top condition with our regular preventive maintenance, which helps to maintain the high standards of accuracy and precision that your application needs, as well as minimizing instrument downtime. Regular maintenance can also help to increase the lifespan and productivity of Tecan instruments.

• How do I contact Tecan for support?

  To avoid hold times, our recommended method for support is to submit a web support request by clicking „Create Request“ located in the right upper corner. You will be prompted for information such as your serial number and log files that are helpful in troubleshooting. It is our goal that you receive a response from Tecan within 24 hours.

• Why choose Tecan services?

  Tecan Services - Putting customers first. Tecan strives to provide first class care and support to its customers across the globe. Subsidiaries are maintained worldwide close to the locations of customers to provide timely field service and to build a close relationship with the customer.

• What is a Te-care™ service contract?

  Covering your Tecan instrument with a Te-Care™ Service Contract helps you to reduce instrument downtime and ensure the reliability of your results. Our Service Contracts are designed to give you peace of mind by minimizing the impact of service activities on throughput and resources.

• What kind of training does Tecan offer?

  Tecan offers a comprehensive range of courses (classroom or on-site) that combine in-depth theory with hands-on coaching sessions. Contact your local helpdesk for more information on our services. Tecan strives to provide first class care and support to its customers across the globe.

• What is the Tecan certified Field Service?

  Our certified field service people support you throughout the installation of your newly purchased Tecan equipment and in setting up your application.