VCloudPoint

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Frequently Asked Questions

• What are the steps to set up a vCloud point zero domain?

  2, Install the vMatrix Server Manager on the shared host (s). 3, Create users on the Domain Controller. 4, Add the domain users to the Remote Desktop Users Group on the shared hosts. 5, Log into the host with VCloudPoint zero clients. Hosts will automatically be recognized if they have joined the domain.

• What are the advantages of vCloud point zero clients over other thin client options?

  VCloudPoint zero clients cost less than any other thin- or zero-client options and half of the cost of desktop PCs. Customers pay for low cost devices and still get comprehensive desktop management software, perpetually free. In combination, VCloudPoint enables virtual desktop solutions at one-third the price of traditional offerings.

• Where do I find the required software for vCloudPoint?

  You can download the required software at the “Software Download” tab of this page 1) Disabled security software during the installation of vMatrix Server Manager and RDP Wrapper ，as the changes to the system drivers may cause misjudge by the security software.

• What is the warranty and after-sales support for vCloud point clients?

  Your purchase of VCloudPoint client devices is bundled with 3+ years warranty and free after-sales support. You will be enjoying a timely, attentive, upbeat service provided by us or our local partners. But your story with VCloudPoint does not end there. Even those are one-off purchases, you can still enjoy free software updates.

• When do new hotfixes come out for Citrix XenServer?

  Citrix will continue to provide security updates to the base XenServer 7.1 CU1 product for a period of three months from the release date of the XenServer 7.1 Cumulative Update 2 (until March 12, 2019). After this three month period elapses, any new hotfixes released will only support XenServer 7.1 with CU2 applied.

• Which is the hotfix for XenServer 7.1 LTSR?

  It includes all previously released XenServer 7.1 CU1 hotfixes. Installation of XS71ECU2 is required for all future functional hotfixes for XenServer 7.1 LTSR. XenServer 7.1 Cumulative Update 2 and its subsequent hotfixes are available only to customers on the Customer Success Services program.

• When to disconnect zero clients from vCloudPoint?

  If your host accesses to the Internet through VPN, or has no internet connectivity，please configure for offline usage according to FAQ 04, otherwise the zero clients may be disconnected every few minutes during operation About system support and licensing under multi-user environment：

• What are the reports in Citrix NetScaler-sslvpn or logout?

  Citrix NetScaler-SSLVPN session login or logout This report provides the information related to session login or logout of SSLVPN in Citrix NetScaler. Citrix NetScaler-Console logon failure This report provides the information related to logon failure of console in Citrix NetScaler.